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Airlines Inform , 77-46317 26.08.2011. . .
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Turkish Airlines
. .- . 3- 16 18,50 1151 V - 235 5084 822 69,235 5084 822 68, 235 5084 822 70. 23.45 16 8 800 700 61 61 . . , . 504 ( ), 14 10.45 1 .-. 17 10.45 . 10.45 17 1 . RML 63 D 504 ( ). - 504 ( ). 713 ( ). - . 16 23.43 . 1 , . : alla.pavlovich@mail.ru Describe the situation. Got stuck in traffic in St. Petersburg, me and my family. As part of 3 people were late for check-in August 16 departure at 18.50 TC 1151 V St. Petersburg-Antalya ticket number 235 5084 822 69,235 5084 822 68, 235 5084 822 70.At 23.45 on August 16, I made a call to the call center of Turkish airlines on tel 8 800 700 61 61 . The operator picked up the phone. I explained the situation, the operator said that you can reissue tickets with the payment of a fine for no-show on the flight. The amount required for the reissue of tickets and the penalty was 504 dollars (in the currency of the country), which I need to pay on August 14 at 10.45 in the office of Turkish airlines at Pulkovo 1 airport in St. Petersburg. The operator has confirmed that on August 17 at 10.45 I can pay for booked her tickets. Exactly at 10.45 on August 17 I was in the office of Turkish airlines in Pulkovo 1 . The employee of Turkish airlines when checking the reservation of tickets said that the employee of the call center when working with armor RML 63 D when reissuing tickets did not fix the amount of surcharge 504 dollars (in the currency of the country). Because of this, we were unable to buy tickets for the specified amount of $ 504 (in the currency of the country). As a result, we had to pay for a new reissue of tickets 713 dollars ( in the currency of the country).Please understand the situation and return the difference for the reissue of tickets due to the negligence of the employee of the call center. In confirmation of my appeal, please listen to my call to the call center and the conversation with the operator on August 16 at about 23.43 hours. Special thanks I want to Express to the employee of the Turkish airlines Pulkovo 1 Maria, for assistance in reissue of new tickets . To reply to the email address : alla.pavlovich@mail.ru
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