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Airlines Inform , 77-46317 26.08.2011. . .
Copyright © 2007-2022 Airlines Inform
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Air Malta
: good afternoon. we have a booking for a ryanair flight operated by malta air, but on the malta air website, when entering the booking number, we get an error. how can this issue be resolved? we want to reschedule our flight to other dates because we got corona virus ? , Ryanair, . , . .
good afternoon. we have a booking for a ryanair flight operated by malta air, but on the malta air website, when entering the booking number, we get an error. how can this issue be resolved? we want to reschedule our flight to other dates because we got corona virus
, . : 18.12.20 . , , : - ( , , 06.06.2020 , , . 195 ! - - . 07.12.2020 I wrote you a letter on July 15, 2020 with a request to return the money I paid for the ticket "Nadezhda, good afternoon! Thanks for the information. None of the proposed solutions to the issue of flight cancellations due to COVID19, unfortunately it DOES NOT SUIT me. I ask you to return the money paid for the ticket. " TICKET NUMBER 6432162165691 BACHKO ARINA ISSUE DATE 04MAR2020 MOSCOW-MALTA 06JUN2020 air ticket 15722,00 , service fee 1500,00 accompanying a minor5145,00 , service fee 1000,00 Total: 23 367,00 (Twenty-three thousand three hundred sixty-seven rubl.) There was no response from July to December. At your request dated December 2, 2020 I have sent you an e-ticket. Last week I made a suggestion that that contacting the head office in Malta in the 21st century will not take long. Unfortunately, the situation testifies to the opposite: another week has passed, and again there is no answer. Perhaps the situation will take a different turn and, when resolved in court, will accelerate. If your organization finds it possible to use other people's funds, hiding behind a pandemic, from the summer to the present, then I suppose it will not be surprised to receive a court demand for the enforced recovery of the paid money for the ticket and escort, as well as penalties for their illegal withholding. I hope that you, like your management, are interested in maintaining the high status and favorable image of the company and will not allow the case to be brought to court. I hope that your side will find an opportunity to return the delgi to me by December 20, 2020. Svetlana
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, ) Dear Customer, Air Malta would like to take this opportunity to personally thank you for your patience whilst we work tirelessly to clear the backlog of refund requests. We understand that every pending refund request is one too many, and for this we sincerely apologize. Air Maltas COVID-19 pandemic situation is not unique. We, as most airlines, were faced with an unprecedented situation dealing with the cancellation of over 170,000 itineraries, which to date has resulted in over 148,000 refund requests. In order to manage this volume and improve our output, we have doubled the workforce by engaging further external resources. To date we have processed over 86,000 (or 58% of the) cases at a value of 10million. The above figures also include requests received from travel agents. Therefore, if you booked through a travel agent, either on the high street or on-line, please contact your agent for your pending refund. Personal refunds continue to be processed in order of the date they were received, not the intended travel date. Air Malta wishes to reassure you that it remains committed to honor all pending refunds. You can follow our continued refund progression on airmalta.com/covid19. Thank you for your continued patience, loyalty, support, and co-operation. The Air Malta Customer Care Team