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Rules for refund, reroute, change and online supports
i. For refund of your ticket(s) purchased online, you can fill in the Refund Request form www.vietnamairlines.com/~/media/FilesDow... and email to refund-online@vietnamairlines.com or contact the nearest Vietnam Airlines Offices.
ii. For ticket changes including rebook, reroute, ticket extension, please, contact the nearest Vietnam Airlines Offices.
iii. If you do not receive confirmation email showing ticket number from Vietnam Airlines email account no-reply@vietnamairlines.com within 30 minutes after successful payment, please contact Vietnam Airlines helpdesk for tickets purchased on the website via telephone number: (84-4) 38320320 07:00-19:00 (Mon-Fri); 07:3017:00 (Sat,Sun,Holidays), email: refund-online@vietnamairlines.com or the nearest Vietnam Airlines offices or for supports.
iv. If your reservesation is affected by schedule change, we will send the schedule change notification to your registered email.
v. Passengers are recommended to check flight information on www.vietnamairlines.com or with branch offices within 24 hours before scheduled departure time.
01.01.17 18:22
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